FAQ

No two replacement projects are alike. In order to decide how much your window or door replacement project will cost, we will need to wholly realize your wants and needs. Schedule a free, in-home consultation and we’ll be able to provide you with a free quote during your consultation. A Pella^® design expert will work beside you to visualize your idea, choose high-quality products and measure for your replacements.

In addition to creating high-quality products in various styles, we also provide payment and finance options to help make your replacement project realistic.

It’s our mission to make sure we answer all of your questions about windows and doors from Pella of Grand Rapids. We’ll check in to all the features and options available to you, including material choices and energy-efficient possibilities. To be certain we can cover all of it, we recommend you schedule about two hours for your consultation session.

Your in-home consultation is critical to ensuring your happiness with your window and door replacement. It will help you select the best windows or doors for your Grand Rapids-area home and your budget. It’s best to schedule your no-obligation, in-home consultation when all of the decision-makers are able to join. Our Pella^® expert designer will talk through a number of common questions like:

• Which materials (vinyl, wood or fiberglass) are best suited for your Grand Rapids-area home?
• Which functional features are right for your windows or doors?
• What level of energy efficiency is ideal for your home?
• Which colors do you desire?

Accurately quoting your replacement windows or entry door project hinges on the information we are given through the in-home consultation. You can find out more about in-home consultations here.

Installations of replacement windows and doors from Pella of Grand Rapids are led by a Pella^® Expert Installer^SM. Under his or her supervision, Pella-certified installers will work to install your windows or doors. They must sit through a thorough set of training courses to ensure your windows and doors are properly installed and adhere to Pella’s warranty criteria. You can learn more about your straightforward, no-guess installation day here.

Before they can be brought on board, Pella orders installers to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

Pella^® products meet or exceed ENERGY STAR^®-certification in all 50 states and the majority of Canada. How will this affect you? Not only could you realize a decrease in your heating and cooling costs, but you will help lower your impact on the environment.

The perk of Pella^® vinyl windows is that you won’t have to paint them. They are made in a variety of colors, so you’ll find a color that accompanies your house. We do not endorse painting your vinyl products; this will terminate your warranty.

Pella of Grand Rapids provides services and support that big-box stores aren’t able to. Our expert staff has proficiency in selling, installing and servicing Pella^® windows and doors. You’ll have a specific Pella sales team, including a project manager, local service technicians and quality installers. We commonly use the term “single-source accountability.” Simply get in touch with our office, your sales representative or your project manager with any questions or concerns you can think of, and we will get to work answering them.

There are a number of reasons why Grand Rapids-area people pick Pella of Grand Rapids for their replacement window and door needs. Our success is built on customer satisfaction, not stock prices. All of our high-quality windows and doors are crafted with care and serviced by Pella’s professional Direct Sales Network. Unlike other organizations who sell exclusively through third-party channels, Pella of Grand Rapids has a dedicated window and entry door showroom. This distinct way of doing business offers you a highly personal experience with the help of a local Pella^®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the low maintenance of vinyl—Pella of Grand Rapids has a top-notch, energy-efficient and sturdy solution.